Refund & Return Policy

At Pawster, your satisfaction means everything to us. We stand behind our product and offer a 30-Day Money-Back Guarantee on all purchases.

30-Day Money-Back Guarantee

If you’re not completely satisfied with Pawster for any reason, you may request a refund within 30 days of receiving your order.

Eligibility for Returns

To be eligible for a return or refund:

  • The request must be made within 30 days of delivery

  • The product must have been purchased directly from Pawster

  • You must provide your order number or proof of purchase

For health and safety reasons, opened products may still qualify for a refund, but each case will be reviewed individually to ensure fairness.

How to Request a Refund

To start a return or refund, please email us at: trypawster.help@gmail.com

In your email, please include:

  • Your order number

  • The reason for the return

  • A photo of the product (if applicable)

Our support team will respond within 24–48 hours with the next steps.

Refund Processing

Once your return is approved, refunds will be processed back to your original payment method. Please allow 5–10 business days for the refund to reflect on your statement, depending on your bank or card provider.

Damaged or Incorrect Orders

If your order arrived damaged or incorrect, please contact us within 7 days of receiving your package and we will make it right as quickly as possible.